Effective Date: October 10, 2026

At Moda la Stella d.o.o., we stand fully behind the quality of every handpicked minimalist clothing piece we curate, crafted from premium organic cotton, fine linen and soft merino wool designed to outlast fleeting seasonal fads and fit seamlessly into every Croatian season. This Refund and Returns Policy outlines clear, transparent rules for all return, exchange and refund requests submitted via our official website www.modalastella.com, to protect the legitimate rights of both our valued customers and our brand. The most critical rule we emphasize upfront is that ‌we do not support any “no-return, only-refund” requests under any circumstances‌, as this unethical practice harms the fairness of all transactions and undermines the trust we build with our entire community of shoppers.

For any issues related to this policy, you can reach our support team at any time via our contact email syncpu@modalastella.com, telephone +385 1 337 1417, or our registered address at Svetonedeljska cesta 59, Žitarka, Croatia.

1. General Return Eligibility

In full compliance with the EU Consumer Rights Directive 2011/83/EU, we offer a 14-day statutory no-reason return window, calculated from the day after you sign for your delivered order. If we do not clearly display this full returns policy before your purchase is completed, this return window will automatically be extended to 12 months as required by regulation.

To qualify for a valid return, all items must remain completely unworn, unwashed, undamaged, with all original tags and packaging fully intact, and show no signs of use that go beyond the level of inspection you would reasonably perform in a physical brick-and-mortar store. Customized pieces, final-sale clearance items and undergarments are not eligible for no-reason return, for hygiene and production customization reasons.

As we strictly prohibit only-refund requests, you are required to send back the full eligible item to our designated return address before any refund or exchange process can be initiated. Any request that asks for a full or partial refund without returning the purchased product, regardless of the stated reason, will be automatically rejected by our team. We have zero tolerance for malicious “only refund” behaviors that seek to obtain our garments for free through false quality claims, threat of negative reviews, or other abusive means. Any user caught submitting malicious only-refund requests will have their account permanently restricted on our website, and we reserve the right to pursue legal compensation for any losses incurred.

2. Return Shipping Arrangements

If you are submitting a no-reason return within the 14-day window, you will be responsible for covering the cost of return shipping, as we have clearly disclosed this rule before you complete your purchase. If the item you received has verified manufacturing quality defects, does not match the product description on our website, or is damaged during transit, we will fully cover all return shipping costs for you, and provide a pre-paid shipping label for your return parcel.

Please note that we do not accept returns sent via ordinary untracked postage. All return parcels must use a traceable courier service, and you must retain the tracking number to verify delivery status. We are not responsible for items lost in transit that cannot be tracked.

3. Refund Processing Steps

Once we receive your returned parcel and complete a full inspection to confirm the item meets our return eligibility requirements, our support team will process your request within 7 business days.

• For full refund requests: We will issue the full amount of your product payment (excluding the original delivery fee and return shipping fee, unless the return is caused by our quality error) back to your original payment method. The time for the refund to show up in your account depends on your payment service provider, which usually takes 3 to 10 working days.
• For exchange requests: We will arrange for your new selected size, color or style to be dispatched from our warehouse within 5 working days after your returned item passes inspection. We will cover the new delivery cost for all exchange requests.

We will never issue any refund before we successfully recover the returned item and complete the quality inspection process. No exception will be made for any only-refund application, even if you claim to have discarded or damaged the item you received.

4. Quality Issue and Warranty Terms

All our minimalist apparel products come with a 2-year statutory quality warranty that complies with EU regulations. If any manufacturing defect appears within 2 years from the date you receive the item, you can submit a valid return request with photo or video proof of the defect, and we will arrange for a full refund, free repair, or free replacement for you, with all related shipping and processing costs borne by Moda la Stella.

Please note that normal wear and tear from daily use, damage caused by improper washing, personal modification, or accidental damage after purchase are not covered by this warranty.

5. Policy Updates and Dispute Resolution

We may adjust the terms of this returns policy as needed to comply with updated local and European regulatory requirements. All revised versions will be published on this page of www.modalastella.com, with the updated effective date clearly marked. If you have any disputes related to our returns and refund process that cannot be resolved through direct communication with our support team, you can submit the case to the EU ODR online mediation platform for independent arbitration.

This returns policy is designed to create a fair, trustworthy shopping environment for every customer who shares our brand value of “Less Noise, Better Wardrobes”. By making our no-only-refund rule clear, we can keep our product pricing reasonable and fair for all shoppers, and continue to deliver high-quality, timeless minimalist clothing that you can trust.