Effective Date: October 10, 2026

At Moda la Stella d.o.o., we design our entire shipping process to align with our brand promise of “Less Noise, Better Wardrobes”: simple, predictable, and built to deliver our handpicked minimalist clothing pieces made from premium organic cotton, fine linen and soft merino wool to your doorstep without unnecessary delays or hidden surprises. This policy applies to all orders placed on our official e-commerce website www.modalastella.com, and clearly outlines our shipping rates, delivery timelines, order tracking rules, international shipping terms, and all related logistics arrangements. If you have any questions or require support related to your shipment, you can reach our dedicated logistics support team at any time via contact email syncpu@modalastella.com, telephone +385 1 337 1417, or our registered office at Svetonedeljska cesta 59, Žitarka, Croatia.

1. Order Processing Timeline

All orders received via our platform undergo a strict, careful pre-shipping inspection process before dispatch, to make sure every item you receive meets our high quality standards, with no loose threads, misaligned stitching or fabric defects.

• Orders confirmed and paid for before 14:00 local Croatian time on a regular business day will enter our inspection and packaging process the same day.
• Orders placed after 14:00 on a business day, during weekends, or on official Croatian public holidays will begin processing on the next following regular business day.
• The standard order processing window for all in-stock items is 1 to 2 full business days. For limited-run new arrival pieces from our New Minimal Basics collection, the processing time may extend to a maximum of 3 business days, which will be clearly marked on the corresponding product page before you complete your purchase.
• We will send you an immediate order confirmation email to your registered email address as soon as your payment is verified, and a separate dispatch notification email the moment your parcel leaves our warehouse.

2. Domestic Croatia Shipping Terms

We have partnered with trusted local courier providers across Croatia to deliver your clean-cut, timeless apparel pieces to your address efficiently, suitable for every Croatian season as we promise on our website:

• ‌Standard Domestic Shipping‌: For all orders under 400 HRK, the flat standard shipping rate is 25 HRK, and the estimated delivery time is 2 to 4 business days from the dispatch date.
• ‌Free Domestic Shipping Threshold‌: All orders with a total value equal to or over 400 HRK automatically qualify for completely free standard shipping, no additional discount code required.
• ‌Express Domestic Shipping‌: For customers who need their order delivered faster, we offer an optional express domestic shipping service with a flat rate of 60 HRK. Orders selected for express shipping will be delivered to your specified address within 1 to 2 business days after dispatch.
• Delivery to remote island regions and rural areas in Croatia may require an extra 1 to 2 business days beyond the standard timeline, due to local logistics access limits. Our logistics team will send you a proactive notification if this situation applies to your shipping address.

3. International Shipping Terms

For customers located across the rest of the European Economic Area (EEA), we offer reliable cross-border shipping services that comply with all EU customs regulations:

• Shipping to all EEA member states carries a flat rate of 75 HRK for orders under 700 HRK, and free standard shipping for all orders over 700 HRK.
• Estimated delivery time for EEA international orders ranges from 3 to 7 business days from the dispatch date, varying slightly based on the destination country’s local courier network efficiency.
• All applicable import duties, VAT and customs clearance fees for shipments delivered within the EEA are already included in your order total at checkout, so you will never face unexpected extra charges when your parcel arrives.
• At the current stage, we do not support shipping to regions outside of the EEA. We are working on expanding our logistics network to more global destinations in the near future, and will announce the update on the homepage of www.modalastella.com once global non-EEA shipping is available.

4. Order Tracking and Delivery Status

Once your parcel is dispatched from our warehouse, you will receive a dispatch email that includes a unique public tracking link and your parcel tracking number. You can click the link at any time to check the real-time status of your shipment, view transit updates, and confirm the estimated time of arrival. You can also access this tracking information directly in the “My Orders” section of your registered user account on our website.
On the scheduled day of delivery, our courier partner will send you a pre-delivery SMS or email notification to remind you to be present at your shipping address to receive the parcel. If you miss the first delivery attempt, the courier will leave a notification card with instructions to reschedule the delivery to a convenient time, or arrange for you to pick up the parcel at the nearest local courier pickup point. The courier will hold your parcel for 7 calendar days before it is returned to our warehouse. If you fail to arrange redelivery or pickup within this 7-day window, you will be responsible for covering the cost of the return shipment to our warehouse and any subsequent re-delivery fees if you wish to have the order resent.

5. Shipping Issues and Remedy Policies

In the very rare case that your shipment encounters issues such as transit damage, lost parcels, or delivery to the wrong address caused by our logistics or operational errors, we will take full responsibility and resolve the issue for you as quickly as possible:

• If your parcel is confirmed lost by our courier partner, we will offer you the choice between a full refund of your entire order amount, or a free re-dispatch of all items in your original order, with no extra shipping fees charged.
• If the outer packaging of your parcel is visibly damaged upon arrival, please inspect the contents of the package in front of the courier, and take clear photos of the damaged packaging and any affected items. Contact our support team within 48 hours of delivery, and we will arrange a free return and replacement for all damaged items, covering all related costs.
• If you provide an incorrect, incomplete or outdated shipping address during checkout which results in your parcel being delivered to the wrong location, please notify our support team immediately before your order is dispatched. We will correct your shipping address free of charge before the parcel leaves our warehouse. If the order has already been dispatched when you request an address change, you will be responsible for any additional address correction and re-routing fees charged by the courier.

We do not consider any order to be successfully completed until you or a designated person at your specified shipping address has signed for and received your parcel. Our logistics team will keep full records of all delivery confirmations, and our support team will assist you throughout the entire process if you run into any delivery-related issues. Our goal is to make sure every thoughtfully curated, high-quality minimalist piece from Moda la Stella reaches your hands in perfect condition, seamlessly fitting into your everyday routine just as we designed it to.